B2M ARGENTINA SRL IS LIMITED TO OPERATING AS A VIRTUAL ASSET SERVICE PROVIDER IN ACCORDANCE WITH ARGENTINE LEGISLATION. B2M ARGENTINA SRL IS NOT A FINANCIAL ENTITY AND IS NOT AUTHORIZED TO OPERATE AS SUCH.
GENERAL TERMS AND CONDITIONS
These Terms and Conditions (hereinafter, the "T&C") govern the access and use of the "Bit2Me" application, available for download via the official website https://bit2me.com.ar and/or through the corresponding mobile application stores (App Store, Google Play, or other enabled stores) (hereinafter, the "Platform"), by authorized users (hereinafter, the "Users"), as well as the operations they carry out through the services provided by B2M ARGENTINA SRL (hereinafter, "the Company" or "Bit2Me").
The Company is a corporation incorporated and registered in the Argentine Republic, entered in the Commercial Register under number 2021723 of book N.° 1 and with CUIT 30-71908929-8, with address at Av. Córdoba 315, Autonomous City of Buenos Aires, Argentina, and registered under N.° 163 in the Register of Virtual Asset Service Providers (VASP) of the National Securities Commission of the Argentine Republic (CNV), in accordance with the provisions of CNV General Resolution N.° 1058/2025 and complementary regulations.
These T&C apply to all services offered by the Company through the Platform (hereinafter, the "Services"), including available functionalities, product promotions, and any other service accessible to the User, where applicable. The current version of the T&C is available on the website www.bit2me.com.ar, along with the Company's Privacy Policies, Risk Disclosures, and Cookie Policies.
The acceptance of the T&C implies the User's knowledge, understanding, and full acceptance of their content, acknowledging that they constitute a binding and enforceable agreement against the Company.
The Company reserves the right to update and/or modify these T&C at any time, at its sole discretion. All modifications will come into effect from the moment of their publication on the Platform, unless a different term is expressly indicated. The User's continued use of the Platform after publication will imply tacit acceptance of the modifications.
Notwithstanding the foregoing, the User may express their disagreement within ten (10) days following the publication of the modification. In such a case, they must request the closure of their Account. In no case will disagreement imply that the modifications are not applicable while the Account remains active. The User declares to have read, understood, and fully accepted these T&C; otherwise, they must refrain from using the Platform.
TABLE OF CONTENTS
- 1. DEFINITIONS
- 2. ACCOUNT REGISTRATION ON THE PLATFORM
- 3. USE OF SERVICES ON THE PLATFORM
- 4. FEES
- 5. RISKS ASSOCIATED WITH VIRTUAL ASSETS
- 6. CORRECT USE OF THE ACCOUNT
- 7. ACCOUNT CONFIDENTIALITY AND SECURITY
- 8. SUSPENSION OR TERMINATION
- 9. ACCOUNT CLOSURE AT USER'S REQUEST
- 10. INTELLECTUAL PROPERTY
- 11. LIMITATION OF LIABILITY
- 12. ABSENCE OF FINANCIAL OR LEGAL ADVICE
- 13. EXTERNAL LINKS OR ACCESS TO THIRD-PARTY APPLICATIONS
- 14. DEATH OF THE ACCOUNT HOLDER
- 15. FORK
- 16. CONTACT WITH COMPANY PERSONNEL
- 17. PROOF OF SOLVENCY
- 18. SEVERABILITY
- 19. ASSIGNMENT
- 20. AVAILABLE SUPPORT AND COMMUNICATION CHANNELS. MEANS OF NOTIFICATION
- 21. USER INFORMATION CHANNELS
- 22. JURISDICTION AND APPLICABLE LAW
1. DEFINITIONS
| "Virtual Asset" | Any crypto asset listed and enabled for operation within the Platform, as well as those that may be listed in the future. |
| "Wallet" | Technological mechanism, provided by the Platform or by third parties, that allows for the custody, reception, transfer, or storage of Virtual Assets. |
| "Automated Conversion" | Internal and automated conversion of Virtual Assets within the Platform, executed according to a User Instruction, in order to allow the provision of the Services. This may involve the conversion of one or more Virtual Assets into different ones. |
| "Account" | The User's account once duly registered on the Platform, through which they can access the Services, carry out operations, and view their Virtual Asset holdings. |
| "Identity Document" | The National Identity Document (DNI) issued by the National Registry of Persons (RENAPER) of the Argentine Republic, which is the only official identification document that will be accepted for the creation and verification of the User's Account. |
| "Fiat Currency" | Legal tender currency in Argentina. |
| "Deposit" | Operation by which the User transfers Virtual Assets from an external digital wallet to their Account on the Platform, only through the compatible networks enabled by the Company. |
| "Fork" | Modification in the protocol of a blockchain network that may result in a split, generating a new version of a Virtual Asset. Forks can affect the operation, support, or quotation of the affected Virtual Assets. |
| "Platform" | The "Bit2Me" application, available for download via the official website https://bit2me.com.ar and/or through the corresponding mobile application stores (App Store, Google Play, or other enabled stores), through which Users access the Services. |
| "Services" | Set of functionalities offered to the User within the Platform, including but not limited to: custody, Cash In, Cash Out, purchases, sales and/or exchanges of Virtual Assets, or other specific products offered on the Platform regulated by particular terms and conditions. |
| "Cash In" | Entry of Virtual Assets into the User's Account from an external digital wallet, through a deposit operation. |
| "Cash Out" | Withdrawal of Virtual Assets from the User's Account to an external digital wallet, by express instruction of the User. |
| "Send via Bit2Me Pay" | Transfer of Virtual Assets between Users registered on the Platform. |
| "Transaction" | Any operation carried out by a User on the Platform that involves a Cash In, Cash Out, Send via Bit2Me Pay, purchase, sale, and/or exchange of Virtual Assets. |
| "Instruction" | Order issued by the User within the Platform to execute a Transaction or activate a functionality, including but not limited to: Cash Out, purchases, sales and/or exchanges of Virtual Assets, or other actions permitted by the Company. |
| "User" | Natural person, of legal age according to the legislation of the Argentine Republic, residing in Argentine territory, who registers on the Platform, successfully completes the identity verification process (KYC), in order to open an Account and use the Services. |
2. ACCOUNT REGISTRATION ON THE PLATFORM
2.1. To open an Account on the Platform, the User must complete the registration process by providing, under sworn declaration, all information requested by the Company truthfully, accurately, and completely. Furthermore, the User undertakes to keep said information updated at all times, being solely responsible for any damages that may arise from the omission of its update. Each User may register and maintain only one Account on the Platform.
2.2. International Restricted Jurisdictions: There are countries where, due to international restrictions or commercial decisions, the Platform is not available. Regarding commercial decisions, the Company will determine in which jurisdictions it will provide the Services, according to commercial and regulatory criteria, or considering them high-risk, or because they have weak measures for the prevention of money laundering and terrorist financing (AML/CTF) or because they have strategic AML/CTF deficiencies according to international or local AML/CTF standards. In accordance with the Company's policies, the following jurisdictions are restricted for Platform use: Balkans, Belarus, Burma, Burundi, Central African Republic, North Korea, Ivory Coast, Crimea, Cuba, Democratic Republic of Congo, United States, Hong Kong, Iran, Iraq, British Virgin Islands, Lebanon, Libya, Liberia, Mali, Nicaragua, Palestine, Puerto Rico, Russia, Somalia, Sudan and Darfur, South Sudan, Syria, Ukraine, Yemen, Zimbabwe. The Company reserves the right to refuse the registration of a new Account to persons whose nationality or citizenship is American, British Virgin Islands, or Puerto Rican.
2.3. The Company reserves the right to refuse the registration of a new Account, at its sole discretion and/or by virtue of applicable regulations.
2.4. Account Access.
Upon registration, the User must provide a personal email address. They may not use addresses that allude to third-party brands, Bit2Me institutional identities, offensive terms, or that attempt to impersonate public officials or Platform personnel.
Access to the Account requires entering the Login Password and the email address declared by the User. The User must maintain said password under strict confidentiality and will be responsible for all operations conducted from their Account. Furthermore, the Platform offers the possibility of enabling the use of biometrics as an access method, subject to the technical availability of the User's device. It is recommended to activate this functionality as an additional security measure.
The User will be solely and exclusively responsible for all Transactions made in their Account. The User undertakes to immediately notify, by suitable and reliable means, of any unauthorized use of their Account, as well as any entry or attempted entry by unauthorized third parties into it.
As an additional security measure, when the User accesses their Account from a new device, they must validate their identity through a biometric test before performing Transactions. This validation will be required only once per device. Once this process is completed, the new device will be enabled for regular use of the Platform.
2.5. Account Recovery.
In the event of losing the Login Password or suspecting unauthorized access, the User must communicate immediately. To restore access, a video-selfie holding their Identity Document, an express declaration requesting a password change, and biometric identity validation before operating may be required.
The described operation and the material sent in the preceding point will be treated in accordance with the Company's Privacy Policy, and used solely for the purpose of verifying the User's identity and protecting both access to their Account and the Virtual Assets they hold.
3. USE OF SERVICES ON THE PLATFORM
3.1. Nature of the Services: The Platform offers various Services related to Virtual Asset operations, including custody, purchase, sale, exchange, Cash In, Cash Out, and Send via Bit2Me Pay between Users. The available Virtual Assets are listed on the Platform, and their reference prices can be viewed in fiat currency. The Company reserves the right to add, modify, or discontinue the availability of certain Virtual Assets or functionalities, based on technical, commercial, or regulatory criteria. Services may be limited by current regulations, for operational or security reasons, or due to internal Company decisions. The Company does not intervene in the price formation of Virtual Assets nor does it guarantee their value, stability, or characteristics. The User accepts that all operating decisions are made under their sole responsibility.
3.2. Types of operations and issuance of Instructions: Users will utilize the Services by issuing Instructions through the Platform. These Instructions may consist of: (i) Purchase or sale of Virtual Assets; (ii) Exchange of Virtual Assets; (iii) Sending via Bit2Me Pay to other Users registered on the Platform; (iv) Cash Out to external Wallets; (v) Automated Conversion. All Instructions will be processed automatically according to the parameters indicated by the User and will be considered definitive and irrevocable from their execution, even in case of User error. To issue Instructions, the User must have sufficient balance in their Account, either in Fiat Currency or in Virtual Assets, depending on the operation. Options for crediting funds in Fiat Currency will depend on the means enabled by the Company. The Company may establish minimum and/or maximum limits for Transactions, daily, monthly, or annual, which will be informed on the Platform, in order to maintain standards for the prevention of money laundering and terrorist financing (AML/CTF). Limits may be modified at any time without prior notice. Instructions exceeding the established limits will not be accepted. Once an Instruction is executed, the Transaction is definitive, irrevocable, and irreversible, even if it originated from a User error. The User acknowledges and accepts that by issuing an Instruction, they are solely responsible for determining the suitability of the operation according to their financial situation, assets, and risk tolerance. They declare to have read and understood the inherent risks of Virtual Asset Transactions and accept that they act under their sole discretion and responsibility. The Company does not provide financial, investment, or any other type of advice regarding the suitability or appropriateness of operations.
3.3. Purchase or sale of Virtual Assets:
3.3.1. The User may carry out operations to buy or sell Virtual Assets using Fiat Currencies available in their Account, and vice versa. The purchase or sale will be made upon the User issuing an Instruction through the Platform.
3.3.2. The purchase or sale may involve the use of different Virtual Asset blockchain networks and are subject to the specific technical and commercial conditions of said networks. For this reason, the Company does not guarantee the fixing of a specific price or the stability of quotations.
3.3.3. The User understands and accepts that: (i) The Company does not establish or control the price of Virtual Assets offered on the Platform; (ii) Quotations may vary depending on market volume, supply and demand, liquidity, and other external factors; (iii) The purchase or sale may require the use of external networks subject to their own terms, conditions, and price update rules; (iv) Consequently, there may be differences between the price visible at the time of initiating the Instruction and the final execution price; (v) The use of this functionality will be subject to commissions or other costs, which will be informed to the User prior to the execution of the Instruction. By confirming the corresponding Instruction, the User gives their consent to the applied quotation, which will be considered final.
3.4. Exchange of Virtual Assets:
3.4.1. The User may exchange one Virtual Asset for another within the Platform, provided that both Virtual Assets are enabled and listed by the Company.
3.4.2. These operations are executed automatically once the corresponding Instruction is issued by the User and may require the use of third-party networks or conversion services provided by third parties.
3.4.3. The User understands and accepts that: (i) The Company does not guarantee the availability of all possible exchange pairs or execution at a specific price; (ii) The quotations visible on the Platform may vary between the moment the operation starts and its effective execution, as a result of exogenous factors such as market supply, demand, and liquidity; (iii) Conversion rates are provided by third parties or determined based on market conditions, therefore the Company does not directly control or set the exchange rate applicable at the time of executing the transaction; (iv) The use of this functionality will be subject to commissions or other costs, which will be informed to the User prior to the execution of the Instruction. Once the Instruction is confirmed by the User, the Transaction will be definitive and irreversible, not allowing cancellations under any circumstance.
3.5. Cash Out:
3.5.1. The User may withdraw Virtual Assets from their Account to an external Wallet by issuing a Cash Out Instruction on the Platform. To this end, the User must ensure the accuracy of the information included in the Cash Out Instruction, including account number, bank account number, Wallet address, destination tag, and/or any other confidential or non-confidential information that the Company requests, depending on the type of Cash Out requested by the User. The Company will not be able to cancel any Instruction once it has been initiated. In the event that the User provides invalid or disabled information, or if it is provided incorrectly or incompletely, or for any other reason that prevents the correct processing of the Transaction, the Cash Out cannot be executed until the necessary requirements are met. It will be the User's sole responsibility to verify the destination address and network, and to correctly include all required technical information (labels, tags, memos, etc.).
3.5.2. The User understands and accepts that for Cash Out in Virtual Assets, they must pay a withdrawal fee: (a) network cost and (b) service fee. The service fee corresponds to all operational costs associated with the requested Transaction. Said fee will be estimated at the time of the Transaction and will be subject to market fluctuation. Both the network cost and the service fee will be indicated to the User prior to the Instruction. By giving their consent and confirming the Instruction, it will be understood that they consent to and pay both concepts.
3.5.3. Once Virtual Assets have been transferred by the Company in accordance with the User's Instruction and the Transaction has been processed on the corresponding blockchain network, the Company will not be able to cancel, reverse, or recover said funds, even at the User's request. Any error in the address, network, or data entered, as well as any issue with the recipient Wallet, will be the User's exclusive responsibility.
3.5.4. It will not be considered undue retention when the User cannot execute a Cash Out because their profile is incomplete, disabled, or suspended, due to technical, operational, or regulatory causes. Likewise, manual withdrawals to third parties who are not duly registered on the Platform will not be processed. The Company may immobilize all or part of the balances in the Account and prevent their transfer when it receives a judicial, administrative, or any competent authority's requirement that orders or suggests it, or when it detects suspicious operations that warrant review.
3.6. Send via Bit2Me Pay:
3.6.1. Users may transfer Virtual Assets to each other within the Platform using the "Send via Bit2Me Pay" functionality, without the need to use external addresses. This function is only available between verified Accounts on the Platform and does not support operations with unlisted Virtual Assets. The Company may establish limits and restrictions for this type of operation for operational, security, or regulatory compliance reasons.
3.6.2. Once the Instruction is confirmed, the Send via Bit2Me Pay will be definitive and irreversible. The Company will not be able to cancel or reverse it, even in case of an error in selecting the recipient. The User must carefully verify the data before confirming the operation.
3.7. Automated Conversion and Backup Asset: The Platform may offer, exclusively for certain operations, programmable functionalities such as: (i) Automated Conversion between Assets according to parameters defined by the User; (ii) Backup Virtual Asset: the User may select an alternative Virtual Asset to automatically complete certain payment operations if the main Virtual Asset does not have sufficient balance. These functionalities can be activated and deactivated from the Platform. The Company may limit their availability or modify the applicable conditions for operational, commercial, or regulatory reasons.
3.8. Cash In:
3.8.1. The User may deposit Virtual Assets into their Account on the Platform by transferring them from external wallets, using only networks and Virtual Assets enabled by the Company. It is the User's sole responsibility to verify, before initiating the operation, that the Virtual Asset and the selected network are supported by the Platform and, where applicable, that the minimum amount required for its crediting is met.
3.8.2. The Company will not be responsible for deposits made through unsupported networks, with errors in the destination address, or referring to Virtual Assets not enabled on the Platform. In such cases, deposits made through unsupported networks, referring to unlisted Virtual Assets, or with errors in the information provided, cannot be recovered. Exceptionally, and always at the Company's sole discretion, an attempt may be made to recover the funds when technically and operationally viable. In such cases, the User must bear all involved costs, including: (i) network costs, and (ii) operational recovery costs equivalent to ten percent (10%) of the amount involved. The possibility of recovering said funds does not generate an obligation or an acquired right in favor of the User. The User understands that the incorrect use of networks or the deposit of unlisted Virtual Assets may result in the definitive loss of their funds, without any right to claim against the Company.
3.8.3. In cases where the Company, exceptionally, deems it technically possible to recover Virtual Assets sent to incorrect networks or through incorrectly formulated instructions, it may establish a minimum amount to evaluate such recovery (the "Recoverable Minimum"). If the value of the funds involved does not reach the Recoverable Minimum, the Company will not make any recovery attempt. By way of illustration only, the Recoverable Minimum may be, among others: (i) the equivalent of 40 USD for operations carried out on the Ethereum network, and (ii) the equivalent of 1 USD for operations on other supported networks. The Company may update these values at its sole discretion, and their mere existence will not imply an obligation to attempt recovery in any case.
3.9. The Company may limit the available functionality on certain Virtual Assets when it deems it necessary due to operational reasons (technical maintenance, updates, detected risks), commercial or strategic considerations, regulatory changes or legal requirements, and/or its own risk assessments or those of infrastructure providers. These restrictions may be applied with or without prior notice, at the Company's sole discretion.
3.10. The Company may, at its sole discretion, delist certain Virtual Assets from the Platform for operational, commercial, risk, or regulatory compliance reasons. In such a case, Users holding the affected Virtual Asset will be notified and given a specific period for its sale or withdrawal. After this period, if the User has not taken any of these actions, the Company may proceed, without requiring additional authorization, to automatically convert the remaining balance to another listed Virtual Asset, using the Platform's Automated Conversion functionality, without the User having any right to subsequent claims.
4. FEES
4.1. The use of certain Services offered through the Platform is subject to the payment of fees, which may vary depending on the type of Transaction. In particular, fees will apply to operations of (i) Purchase of Virtual Assets; (ii) Sale of Virtual Assets; (iii) Exchange (Swap) of Virtual Assets; (iv) Cash Out, in which case the fee will include the network cost (blockchain fee), and a service fee from the Company.
4.2. The amount or percentage of each fee will be informed to the User within the Platform prior to the configuration of each Transaction. By issuing the corresponding Instruction, the User expresses their consent regarding the applicable fees.
5. RISKS ASSOCIATED WITH VIRTUAL ASSETS
The User understands that investments in Virtual Assets may entail greater risks than those associated with other traditional investments. The Company does not provide any type of advice, nor will it be responsible for losses caused by the volatility or operation of Virtual Assets. As required by CNV General Resolution N.° 1058, the following risks to which Users are exposed when carrying out operations with Virtual Assets are informed:
- Virtual Assets are highly volatile and can be high-risk, so investors must exercise extreme caution with respect to the products;
- Virtual Assets are not covered by Law N.° 26.831, unless they fall within the definition of negotiable securities, in the terms of article 2.° of Law N.° 26.831, nor by the powers conferred upon the CNV by Law N.° 27.739, therefore offer documents or product information provided by the issuer have not been subject to examination or approval by the CNV and, where applicable, no regulatory body;
- A Virtual Asset is not legal tender in the Argentine Republic, therefore, it is not issued or backed by the government or national authorities;
- Virtual Asset transactions can be irreversible, and consequently, losses due to fraudulent or accidental transactions may be unrecoverable;
- The value of a Virtual Asset may derive from the continuous willingness of market participants to exchange fiat currency for a Virtual Asset, meaning that the value of a particular Virtual Asset may be completely and permanently lost if the market for such Asset disappears. There is no guarantee that a person who accepts a Virtual Asset as payment at the time will continue to do so in the future. Certain Virtual Assets may only be accepted in some VASPs and not in others;
- The extreme volatility and unpredictability of a Virtual Asset's price in relation to fiat currencies can result in a total loss of investment in a short period of time;
- Legislative and regulatory changes may negatively affect the use, transfer, exchange, and/or value of Virtual Assets;
- Virtual Asset transactions are considered executed only when they are registered and confirmed by the trading platform, which does not necessarily coincide with the moment the User initiates the transaction;
- The nature of Virtual Assets exposes them to risks of fraud or cyberattack;
- The nature of Virtual Assets means that any technological difficulty experienced by the VASP may imply that Users cannot access their Virtual Assets;
- The loss or theft of private keys may result in the total loss of access to Virtual Assets without possibility of recovery; and
- The networks on which Virtual Assets depend may face interruptions or congestion due to technical issues, cyberattacks, or other factors.
The Company only offers Users Virtual Assets that have general information in the "white paper" and/or informational pieces with relevant information about the issuer and the project, among other issues, which is published or linked on the Platform. In no case will Virtual Assets that are negotiable securities covered by the terms of article 2.° of Law N.° 26.831 be offered, unless they have public offering authorization from the CNV.
6. CORRECT USE OF THE ACCOUNT
6.1. The User will not use the Services for any illegal purpose and will not carry out Transactions of any kind on the Platform that are contrary to morals, customs, or local or international norms, or that are in any way linked to money laundering and/or terrorist financing, human trafficking, arms trafficking, or activities aimed at financing, participating in, or supporting any illegal activity.
6.2. It is highlighted that, in all cases, the Account is personal, unique, and non-transferable, and will be assigned to a single User. Its sale, assignment, or transfer (including reputation) under any title is prohibited. The User may not permit or authorize the use of their Account by third parties. The use of the account for commercial purposes of any kind that involve using the Service on behalf of third parties is strictly prohibited. Upon detecting this type of operation, the Account will be immediately closed and/or blocked.
6.3. In the event that the Platform experiences an attack, interruption, service outage, technical malfunction, or any other situation that prevents its normal operation for a certain period, the User understands and accepts that the Company may, within the following 48 hours, review transactions carried out during said period and make the adjustments it deems necessary. Particularly, and without implying a limitation, the Company may rectify operations that are disproportionate in relation to market conditions, or that are contrary to good faith, morals, or usual commercial practices. The User accepts that such adjustments will be valid and binding. Likewise, if the User detects operations that fall within these assumptions, they may request their review by contacting the Company.
6.4. Connectivity failures, internet connection errors, or delays in data updates may cause the prices of Virtual Assets or some products offered on the Platform not to accurately reflect real market conditions. In such cases, the Company reserves the right, at its sole discretion, to reject or invalidate operations that involve abusive exploitation of such discrepancies, through practices commonly known as "arbitrage," "sniping," or "scalping" (hereinafter, collectively, "Arbitrage"). Any Transaction based on anomalous prices, latency delays, or technical errors may be revoked without prior notice from the Company.
6.5. Any indication or suspicion, determined at the Company's sole discretion, of abusive Arbitrage practices, fraud, system manipulation, or any other deceptive or fraudulent conduct, including activity patterns that reveal a deliberate intention to obtain undue benefit, may result in all involved Transactions and derived profits being declared invalid. In such cases, the Company reserves the right to temporarily or permanently suspend the User's involved Account and cancel all associated operations.
6.6. Below is a non-exhaustive list of activities, products, and/or services whose processing is prohibited by the Company due to internal policies and/or to ensure compliance with current regulations, as the case may be:
- Resale of tickets for shows;
- Commercialization of medicinal and/or chemical substances not permitted by current regulation, or that require special authorizations or provisions for their commercialization;
- Commercialization of mailing lists or personal databases;
- Commercialization of pornography-related content;
- Commercialization of hacking products;
- Commercialization of firearms and related items;
- Commercialization of services and/or products for cell phone alteration;
- Provision of money loans, self-loans;
- Casinos, sale of chips and/or any other mechanism;
- Prostitution;
- Illegal businesses or those that appear to be involved in illegal activities; gambling;
- Using the Service to process payments for third parties or transfer funds for third parties.
In the event that it is identified that the User is using the Company's Services for processing activities, products, and/or services that violate the policies mentioned herein, the Company may suspend the User's Account. In all interactions, both within the Platform and through official communication channels, respectful behavior must be maintained, and a cordial tone should be used in all interactions. Debate and discussion are welcome, but they must remain within the bounds of mutual respect. Any incitement to hatred is strictly prohibited. Any comment and/or content posting that incites hatred, discriminates, degrades, or attacks individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other personal characteristic, is strictly prohibited and will result in account suspension.
7. ACCOUNT CONFIDENTIALITY AND SECURITY
The User undertakes to maintain the confidentiality of their access data, including the Login password, Account name, User ID, device unlock codes, and all other forms of identification and access to the Platform. The User will be solely and exclusively responsible for all operations carried out in their Account with their access data. The User undertakes to immediately notify the Company, through the enabled communication channels, if they detect and/or become aware of any unauthorized use of their Account, as well as any entry or attempted entry by unauthorized third parties into it, and/or any other security violation of their Account. Company personnel will never ask the User to disclose their passwords.
8. SUSPENSION OR TERMINATION
8.1. The Company may cancel or suspend the User's Account in any of the following cases: (i) User's report of a security and/or confidentiality violation of their Account, as regulated in these T&C; (ii) judicial order or request from a competent authority; (iii) well-founded suspicion of fraud, illegal or prohibited use at the Company's sole discretion; (iv) failure to provide and/or adulteration of the data, information, and/or documentation requested for the opening and/or maintenance of the Account; (vi) non-compliance with these T&C and/or the Company's Privacy Policy; (vii) at the Company's sole discretion and/or as established in clause 6.6. herein. In all cases, the Company will assume no responsibility and reserves the right to pursue corresponding legal actions.
8.2. In case of suspending or canceling an Account, the Company will notify the User by sending an email to the email address registered in the Account. Upon suspension or cancellation of the Account, the User will not be able to issue new Instructions, with the exception of those intended to withdraw their holdings, and must bear the costs generated by such transactions. In the event that the suspension or cancellation entails a retention order issued by a competent authority, the User will not be able to withdraw their holdings, and the Company will not be responsible for any damage or harm that this situation may cause the User.
9. ACCOUNT CLOSURE AT USER'S REQUEST
9.1. Upon the User's request to close their Account via the Platform (Home > My Bit2Me Pay > Profile and settings > Manage account > Close account) or through the enabled communication channels, the account will be terminated. It is important to note that the account will be closed only if there is no balance in any of the wallets; otherwise, the User must withdraw all funds and request closure again. Account closure is automatic and, as communicated prior to confirmation, it will not be possible to create a new account. The closure request cannot be processed if the Company receives a verifiable notification from a competent authority ordering retention or another similar measure that restricts the availability of the Account.
9.2. The User's information and transactions carried out in the Account will be retained for a period of up to 10 consecutive years, or for as long as the Company deems it no longer necessary or relevant for the purposes for which it was collected.
9.3. In the event that a User requests the termination of their Account or if it remains suspended, and subsequently requests its reopening, such request will imply the express, full, and unconditional acceptance of the Terms and Conditions in force at the time of reactivation (hereinafter, the "T&C Acceptance"). The T&C Acceptance will be understood as granted through the User's express consent via the Platform when initiating the reopening process. From the reactivation of the Account, the User will be subject, in all its terms, to the updated version of the T&C available on the Platform.
10. INTELLECTUAL PROPERTY
The Company is the exclusive owner of all content, programs, databases, networks, and files that comprise the Platform and allow the User access and use of their Account. These assets are protected by applicable legislation and international treaties on copyright, trademarks, patents, industrial models, and designs. Improper use, total or partial reproduction, distribution, or any other form of exploitation of said content without the Company's prior express written authorization is strictly prohibited. Non-compliance with this provision may lead to corresponding legal actions.
11. LIMITATION OF LIABILITY
11.1. The Company will not be responsible for damages, interruptions, or failures in the Platform's service originating from causes beyond its control. This includes, among others, incidents derived from computer viruses, spyware, malware, phishing, or spoofing attacks. If in doubt about the authenticity of a communication that appears to come from the Company, the User should not interact with it and must immediately notify through the Platform.
11.2. The Company will not be considered in breach of these T&C in case of delay or impossibility of fulfillment derived from events beyond its reasonable control. This includes, without limitation, force majeure events, natural disasters, armed conflicts, terrorist acts, civil unrest, cyberattacks, or decisions by governmental or regulatory authorities that restrict or prevent the provision of the Service.
11.3. Access to the Services may be limited during periods of high demand, volatility, or exceptional increases in transaction volume, which could lead to delays, failures in Instruction execution, service interruptions, or delays in User support. The Company will not be responsible for such limitations or for their effects on the Platform's operational stability.
11.4. The User will be solely responsible for complying with all their tax, fiscal, and legal obligations arising from the use of the Platform. The Company assumes no responsibility for the User's compliance with these obligations or for the effects derived from their non-compliance.
11.5. In accordance with Section 3 of these T&C, the Company will not be responsible for User errors nor will it be able to recover funds once an Instruction has been executed.
12. ABSENCE OF FINANCIAL OR LEGAL ADVICE
The Company does not provide financial advice, investment recommendations, or legal assistance in relation to the Services. Any information available on the Platform regarding prices, ranges, volatility of Virtual Assets, or events that may have influenced their quotation, is provided exclusively for informational purposes and should not be interpreted as investment advice. Likewise, any communication issued by the Company, whether by email, push notifications, or social media, is purely informational. The User acknowledges that the decision to buy, sell, or exchange Virtual Assets is their sole responsibility, and the Company will not assume any responsibility for losses that the User may suffer as a consequence of their investment decisions.
13. EXTERNAL LINKS OR ACCESS TO THIRD-PARTY APPLICATIONS
The Platform may include links to websites or access to third-party applications. However, the inclusion of these links does not mean that the Company owns them, operates them, or maintains any relationship with them. To access third-party applications or use their services, the user must accept the terms and conditions of these third parties. Given that the Company has no control over such sites or applications, it is not responsible for their content, services, or actions. The Company will also not be responsible for any damage or loss that the user may suffer due to their use. The existence of links to other sites or applications does not imply that the Company, or its affiliated entities, have a partnership, relationship, approval, or endorsement with the owners of said sites or their content.
14. DEATH OF THE ACCOUNT HOLDER
In the event of the death or incapacity of the User account holder, their heirs or legal representatives must provide the documentation required by the Company to access the Account. Until the Company verifies all required documentation for access, the User's Account will remain suspended. Once the requirements are met, the Company will enable access to the Account for authorized representatives or heirs, with the sole purpose of allowing the withdrawal of registered Virtual Assets and proceeding with the definitive closure of the account.
15. FORK
The Platform does not control or have any influence over the underlying protocols (the "Protocols") that support the operation of listed Virtual Assets. Therefore, the Platform will not be responsible for the functioning of the Protocols, nor will it guarantee their operation, security, or availability. Likewise, Users declare to be aware that Protocols are subject to modifications of their operating rules ("Forks") and that such modifications may materially affect the value, utility, and availability of Virtual Assets whose protocol is modified. Consequently, in the event of a Fork affecting any of the Virtual Assets listed by the Platform, the User accepts that any operation linked to it may be temporarily suspended (with or without prior notice from us) and that the Platform may, at its sole discretion, decide to operate (or cease to operate) the underlying Virtual Assets originated by a Fork-modified Protocol. The User acknowledges and accepts that the Platform: 1) is not obliged to list new Virtual Assets originated by a Fork; 2) will not assume any responsibility for any damage caused by a Fork not supported by the Platform. In the event that the Platform issues a negative statement regarding a possible Fork to one of the supported Protocols, or does not state its position regarding it, and a User wishes to participate in the outcome thereof, the latter must withdraw the Virtual Assets of the affected Protocol from their Account to a wallet that supports the Fork BEFORE the scheduled date for the Fork. The Platform will not assume any responsibility in relation to any attempt to use the Services for Virtual Assets it does not support. The Platform reserves the right, at its sole discretion, to decide to admit new Virtual Assets, operating rules, or other actions. It is at the Platform's sole discretion to determine what type of Virtual Assets will be offered. Consequently, the Platform may, at its sole will, add other Virtual Assets in addition to those currently supported, or cease to support one or more of those currently offered.
16. CONTACT WITH COMPANY PERSONNEL
The User acknowledges that any interaction they have with a Company employee will be carried out for the purpose of providing adequate support for the correct use of the service. It is strictly prohibited for the User to disclose any communication, whether by email, phone call, WhatsApp, Telegram, or any related medium, in which support is provided by a company employee. The first and last name, email, phone number, address, or any other personal data of a Company employee is confidential and its disclosure by any means is strictly prohibited, with non-compliance being a reason for account closure, without prejudice to exercising any legal actions deemed appropriate for any damages that may be generated. Likewise, Company personnel will only contact Users through the official channels published on the website and will never ask the User to disclose their passwords.
17. PROOF OF SOLVENCY
17.1. Users will be able to access a report (hereinafter "Audit"), which details and evidences the Company's reserves and liabilities with the objective of demonstrating its solvency. This audit will be updated weekly, but will be available at all times for consultation and download. The scope of this Audit includes only the obligations incurred with our Users. The Proof of Solvency is the result of combining a Proof of Reserves and a Proof of Liabilities, with transparent mechanisms that allow our users to validate that the total amount of custodied assets covers the total amount of liabilities. Solvency for each Virtual Asset can be represented by its collateralization index, which is the division between the reserves and liabilities of that Virtual Asset, expressed as a percentage. For any exchange to be solvent, assets must be greater than or equal to liabilities, meaning the index must be greater than or equal to 100%.
17.2 Proof of Reserve: With the aim of providing transparency regarding the funds held in custody for our Users, a live Proof of Reserves will be accessible from the Platform. Within this, the real-time balances of the Virtual Assets that the Company holds in its accounts are evidenced.
17.3 Proof of Liabilities: Liabilities refer to the total balances of all Company Users. Its objective is to provide transparency about our total obligations, ensuring that these include the balances of each User.
17.4. Additionally, the company provides an open-source repository so that each User, if they wish, can cryptographically validate that the results reflected in the Audit include their exact balances. It is important to note that to perform this verification process, the User must have prior programming knowledge and correctly use the information provided by the Company.
18. SEVERABILITY
If any term, clause, or provision of these T&C is deemed illegal, void, or unenforceable (in whole or in part), such term, clause, or provision will be severable from these T&C without affecting the validity or enforceability of any remaining part of these T&C, clause, or provision, which will remain in full force and effect.
19. ASSIGNMENT
19.1. These T&C, the legal relationship, and the resulting rights and obligations, as well as any right arising over the User's Account, may not be assigned, sold, or transferred, for any reason and under any title, to any other person.
19.2. In the event that the Company is part of an acquisition, merger, spin-off, transformation, or sale operation with a third party outside or belonging to the same group, the company reserves the right, in any of these circumstances, to transfer or assign these T&C and the legal relationship uniting the User with the Company, as well as the User's information in full accordance with the applicable personal data protection regulations.
20. AVAILABLE SUPPORT AND COMMUNICATION CHANNELS. MEANS OF NOTIFICATION
All notifications and communications that the Company must make to the User will be considered valid and received when made through the Platform or by email to the addresses informed by the User to the Company. The User will have the option to select which notifications they wish to receive within the Platform. Notwithstanding this, the User accepts that certain notifications, due to their importance and potential change in operations, will be notified equally to the entire User base. The User may contact the Company for a query, complaint, or claim within the Platform.
21. USER INFORMATION CHANNELS
The Company provides various channels where the User can stay informed regarding Platform operations and relevant market information, which can be verified at https://bit2me.com.ar.
22. JURISDICTION AND APPLICABLE LAW
The interpretation and scope of these T&C will be governed exclusively by the current legislation of the Argentine Republic. For any dispute, controversy, or claim arising regarding the validity, interpretation, enforceability, and/or non-compliance with these T&C, as well as any legal contingency derived therefrom, the parties expressly submit to the competent courts of the Autonomous City of Buenos Aires, unless other jurisdiction or venue arises from applicable regulations for the specific case.
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